Patient Information
In compliance with the National Privacy Principles and in accordance with the Privacy Act, Adelaide Hip & Knee Centre have developed a ‘Privacy Policy’ to protect the collection, storage and use of patient’s personal information.
Collection of Information
It is necessary for surgeons and staff at Adelaide Hip & Knee Centre to collect personal information from patients to correctly assess and treat medical conditions. This includes but is not limited to, patient details, Medicare and health fund details, information from medical providers on clinical history, examination, investigation and surgical procedures.
Use of Information Collected
Personal details such as phone numbers, email addresses and postal addresses will only be used for contacting patients and for the purpose for which they have provided it. Details will not be added to any mailing lists or used for any other purpose without the patient’s consent.
Information relating to patient’s medical history will only be used for diagnosis and treatment of patient’s conditions. In the interest of quality care information may be shared from time to time with other health care providers who make up a patients health care team.
Access and Correction of Information
- Patients may request access to their personal information held by Adelaide Hip & Knee Centre
- Where necessary, they will be given the opportunity to amend any personal information held that is incorrect
- There are some circumstances in which access is restricted and, in these cases, reasons for denying access will be explained
- We request that patient’s wanting access to their medical records apply in writing and be able to provide proof of identity
- A charge may be payable in some cases to cover administration and photocopying costs
- AHKC acknowledge the right of children to privacy of their health information
- Based on the professional judgement of the treating doctor and consistent with the law, it might at times be necessary to restrict access of parents or guardians to information
- Upon patient’s request, health information held by Adelaide Hip & Knee Centre will be made available to other health service providers
Google Analytics – Cookies
This website uses Google Analytics, a web analytics service provided by Google, Inc.(“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Complaints
Any complaints that a patient may have in regards to the handling of personal information should be in writing and directed to:
The Privacy Officer
Adelaide Hip & Knee Centre
Suite 3, 120 Kensington Road
Toorak Gardens SA 5065
If you have any questions in relation to your privacy, please feel free to contact us on 08 7235 4800 between 9.00am and 5.00pm Monday to Friday.
